Contact Centers

Sify is fully poised to meet the Gen Y challenges of Contact Centre technologies. With experience in offering services to small captive centres, large outsourcing centres, BPOs and KPOs, Sify understands the various technological and operational requirements of running a Contact Centre.

Sify has fostered strategic partnerships with most Contact Centre technology OEMs to offer best-in-breed solutions. With its knowledge, skill and experience, Sify can build a comprehensive, custom solution that integrates varied components to offer a seamless experience to our customers' end-customers.

We help our customers deliver world-class services:
  • Voice - inbound/outbound
  • Self-service solutions
  • Multimedia Management
  • Video-based contact centres
  • CRM integrations
  • Social media integration
  • Quality/compliance solutions
  • Reporting and analytics
  • Back office automation
  • Packaged applications
  • Work force optimization solutions
Our Client